The Federal Competition and Consumer Protection Commission (FCCPC) has issued a notice guiding Nigerians on reporting loan apps that harass customers.
Many Nigerians rely on online loan apps for quick financial assistance. However, when borrowers fail to repay on time, some lenders resort to harassment, including sending embarrassing messages, often with photos, to their contacts.
Meanwhile, in April 2024, BBC Pidgin reported that this practice had led to serious problems, with some victims even losing their jobs due to public shame and humiliation.
By May 2024, PUNCH Online reported that the FCCPC was taking steps to block loan apps engaging in such harassment. On Friday, the FCCPC reiterated its commitment to protecting consumers by providing a guide on reporting these lenders.
How to report harassing loan apps
The FCCPC posted on X: “Are you being harassed by loan apps or unfair businesses? No consumer should live in fear! The FCCPC is here for you, ensuring your rights are protected and businesses play fair.” Steps to report harassing loan apps:
- Email: Send your complaint to contact@fccpc.gov.ng.
- Social Media: Send a direct message to FCCPC on X.
- FCCPC Website: Log on to the FCCPC website, click Menu, then File a Complaint. Enter the required details, including your complaint, the name of the loan app, contact address, phone numbers, and any relevant information. Specify your request for redress and upload files if necessary.
